اسئلة اختبار وظيفة دعم فني؟
Q: Introduce yourself in English ?
My Name is XYZ, I'm ... years old, I'm from ......., graduated from Faculty of Electronic Engineering, Communication Department in 2014, I’m (Engaged-Single) and (Postponed-Exempted-) from the Military Service, I’m very good in English and old handed in Computer, I’am a CCNA certified.
Q: where do u see yourself after 5 years
Bad Answer "doing your job, replacing your position".
Good Answer : I'd like to have more understanding of the information technology tracks, I'd like to be in some type of managing roles in this comany, where i can use my people skills and my knowledge to benefit the people working for me and the whole comany.
Q: what is your strength points ?
Bad Answer : I am full of strenght points, I can do any thing at the work.
Good Answer : My Strenght points such like goos in Presentation and team leadership.
Q: what is your weakness points ?
Bad Answer : I havenot any weakness point. Bad Answer : Everbody have weakness point.Good Answer : I have a weekness point with anger, but I used to deal with it until disappeared.
Q: why I should hire you
Bad Answer : I am the best camdidte for this Vacancy.Good Answer : I have taken the time to educate my self on the software, which means i can work faster, and take over some traditional works. finally, what's good enough for most people is not really good enough for me.
Q: Why do you want to leave you Current Job
Bad Answer : I can't stand my work and my boss.
Good Answer : I've learnt a lot from mu cureent role and now i am looking for a new challeng to gain new skills.
I choose ...... because it’s the biggest company in this Field, and that’s the Place where I can get my experience better
Q: What Salary You are looking for ?
Bad Answer : In my last job i earned 2000,so now I expect to earn 3000
Good Answer : I'm more intersted in the role itself than the salary, and I expect to be paid the appropriate salary for this vacancy depend on my two years experince.
Q: What motivaties you ?
Bad Answer : Doing a good jop and being rewarded for it.
Good Answer : Working in a challenge environment keeps me motivated, being resposibile for dead line delivers with succes rate 100% makes me do the best.
Q: you received a Customer asks about new router Configuration and you didn’t hear about this router till now, What will you do ?
A: 1- Welcome the Customer
2- Asking about router type
3- Put the Customer on hold with polite way
4- Asking my Team Leaders, Supervisors about this new type, try to search on TEData.net
5- If I didn’t get any info. I’ll Google it
6- If I didn’t get info, I’ll say that we have System Update now, and asking Customer politely to call us after 2 hours
Q: What do you know about customer service
--Customer service is the basic stage at any respectable company,--which makes the relation between the customer and his company much better by serving him in a perfect way to reach his satisfaction. --There are three types of customer service field 1- by phone , 2- face to face and public 3- or via a visit.